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Online course: Gain an insight into vital customer service skills with this online course from Lead Academy. Access: Study from the comfort of your own home with 24/7 access to the course, which features digital learning materials. Perfect for: Anyone looking to deepen their knowledge about customer service, gain more advanced skills and enhance their career. Modules: Work through eight lessons including: telephone skills, complaints, and equality and diversity. Learning outcomes: You'll learn the basi... - Manufacturers part number: 18601051
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