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Modules: Learn across 16 modules like 'Hotel Reception Standard Procedures', 'Administrative Skills as a Hotel Receptionist', 'Safety and Security in the Hotel', and 'Legal Issues in Hospitality'. Learning outcomes: You'll develop successful communication skills, learn how to handle difficult guests, stress, follow brand standard, administrate hotel reception areas, and more. Perfect for: Aspiring hotel managers, administrators and receptionists, or existing professionals looking to boost their... - Manufacturers part number: 16825272
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