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Certificate: Upon completion, you'll receive a digital certificate accredited by CPD. Learning outcomes: Get a comprehensive outline of what makes effective customer service, from dealing with the stress of difficult complaints and challenging customers, to recovering customer trust. Modules: With nine in-depth modules including Establishing Your Attitude, Customer Service Over The Phone and Recovering Difficult Customers, all with practical and easy to follow advice. Access: Compatible on all laptop, ... - Manufacturers part number: 16754389
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